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CUSTOMER SERVICE AGENT (03-11-2019)

Alabang Town Center
Customer Care Representative

VITAC known as Project Green Tea here in Sykes is committed to providing “Accessibility for Life,” VITAC strives to make accessible content available everywhere it is desired, required, and necessary for the more than 50 million Deaf or Hard of Hearing Americans who rely upon closed captioning services every day. VITAC is now the leading captioning company in the United States, servicing the broadcast, educational, corporate, and media and entertainment sectors. Employee Skill Requirements • Employees will go through a rigorous training program (~14-15 weeks) prior to transcribing for VITAC’s customers. • Captioners will produce near instantaneous transcription of the spoken word into text as close to verbatim as possible using speech recognition technology. • Plan ahead for scheduled programs and events by conducting research related to the correct spelling of words and names, etc. likely to be referenced in the event. • Record notes as needed and as per company procedures. • Participate in ongoing trainings as needed. • Experienced in the development and maintenance of a dictionary of news vocabulary • Ability to read, write and speak English proficiently; a clear speaking voice and excellent enunciation skills • Dedicated to ongoing process of improving skills throughout career • Good cultural and news general knowledge • Detail oriented, follows procedures • Some technical familiarity with computers • Able to work flexible hours, including nights, weekends, and holidays • Reliable and punctual; exceptional customer service skills, team player • Proficient in Microsoft Outlook and able to learn new systems quickly • Proficient in cloud based project management tools - BaseCamp

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