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CUSTOMER SERVICE AGENT (10-07-2019)

Alabang Town Center
Customer Care Representative

VITAC is now the leading captioning company in the United States, servicing the broadcast, educational, corporate, and media and entertainment sectors. Employee Skill Requirements • Employees will go through a rigorous training program (~14-15 weeks) prior to transcribing for VITAC’s customers. • Captioners will produce near instantaneous transcription of the spoken word into text as close to verbatim as possible using speech recognition technology. • Plan ahead for scheduled programs and events by conducting research related to the correct spelling of words and names, etc. likely to be referenced in the event. • Record notes as needed and as per company procedures. • Participate in ongoing trainings as needed. • Experienced in the development and maintenance of a dictionary of news vocabulary • Ability to read, write and speak English proficiently; a clear speaking voice and excellent enunciation skills • Dedicated to ongoing process of improving skills throughout career • Good cultural and news general knowledge • Detail oriented, follows procedures • Some technical familiarity with computers • Able to work flexible hours, including nights, weekends, and holidays • Reliable and punctual; exceptional customer service skills, team player • Proficient in Microsoft Outlook and able to learn new systems quickly • Proficient in cloud based project management tools - BaseCamp