The incumbent will receive supervision and general guidance from Manager. The Project Manager will be expected to work well in a team-oriented environment. S/he will be making decisions about the entire system development life cycle, use of global best practices. As a resource for the organization, the incumbent will exercise a high degree of independence and autonomy in setting the direction for systems standards, timely project deliverables and quality of systems being implemented by the team. This position will primarily focus on the project and resource planning and will strictly monitor achievement of the CRM development team’s goals and objectives. The Project Manager will ensure timely deployment of new systems to meet client’s needs, the quality and quantity of work performed by assigned resources, effective Change Management Processes, its control and communication components, effective project management (internal/external clients), and thorough documentation of the team’s strategic plans, statistical progress report with cost components and analysis.