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CUSTOMER SERVICE AGENT (09-02-2019)

Shaw 500, Mandaluyong
Customer Care Representative

This group interacts with customers who connect to the chat via the 3rd Parties website. Currently we are only dealing with volume from customers who are interested in Internet, television, and/or mobile services. The US customers will connect to chat and the agents need to close the sale. Provides first line chat customer service by following standard scripts and procedures. Answers incoming chats, greet and converse with customers in a courteous, friendly and professional manner. Accountable for timely and accurate response to customer queries. Ensures quality and accuracy in all chat transactions Ensures that all communication with customer is within the guidelines set by the account during training Demonstrates a strong customer service and sales orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied Promote and sell the company’s products or services. Meet or exceed quality standards. Adheres to account and company policies Adheres to schedule given or assigned to Effectively turn customer inquiries into sales. May perform other additional duties and responsibilities as assigned. Display a high level of professionalism, integrity, and maturity

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