LEAD GENERATION PROGRAM AGREEMENT

TERMS AND CONDITIONS

READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY AND FILL IN ALL REQUIRED INFORMATION BEFORE ELECTRONICALLY AGREEING TO THIS AGREEMENT.

IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS MASTER REFERRAL AGREEMENT DO NOT CHECK THE "AGREE" BUTTON.

BY CHECKING THE "AGREE" BUTTON, YOU ARE MAKING AN OFFER TO SYKES, WHICH IS SUBJECT TO ACCEPTANCE. SYKES WILL PROVIDE A NOTICE TO YOU VIA EMAIL TO SIGNIFY ITS ACCEPTANCE OF YOUR OFFER. THIS AGREEMENT SHALL TAKE EFFECT WHEN YOU RECEIVE SUCH EMAIL NOTIFICATION FROM SYKES .

YOU MAY PRINT A COPY OF THIS AGREEMENT FOR YOUR REFERENCE.

SYKES Asia, Inc. (the "Company" or "SYKES") is a business process outsourcing company engaged in the provision of call center services. The Referring Party ("External Referrer") wishes to refer candidates for screening and possible employment to the Company through its Lead Generation Program, and in accordance with this Referral Agreement and the Appendix-FAQ thereto (collectively, the Agreement). The Company may modify the FAQ from time to time in its sole discretion. Changes which may be made by the Company include, but are not limited to, the addition or continuance of program terms and conditions and the adjustment of referral fees. Such change in referral fees shall be effective for referrals made following External Referrer's receipt of notice of such change via e-mail.

TERMS AND CONDITIONS

1. Definitions

"Lead Generation Program" means the Company's program inviting non-SYKES employees/External Referrers to refer candidates for employment. For every referred candidate hired by SYKES, a corresponding referral incentive shall be given to the External Referrer.

"External Referrer" means a non-SYKES employee or a former SYKES employee, at least 18 years of age, who refers or submits Leads to the Company pursuant to this Agreement, and who, at the time of effectivity of this Agreement, is NOT working for or affiliated with any of the following:

a. Recruitment and/or Sourcing team of another call center

b. Headhunters or manpower agencies

c. Career Placement Office of universities and colleges

d. Department of Labor and Employment (DOLE) or Public Employment Services Office (PESO)

"Referral Incentive" means the amount awarded to the External Referrer for every candidate referred who successfully passes the Company's employment screening process, signs the job offer, and remains an active employee of SYKES for a period of thirty (30) days.

"Lead" means the name and contact details of the individual submitted by the External Referrer pursuant to this Agreement, for consideration by SYKES for employment in positions specified in the FAQ.

"Candidate" means a Lead who has been contacted by the E-Recruitment Team and has submitted his or her application for employment to SYKES.

"New Hire" means a candidate who has successfully passed the Company's employment screening process, signed the job offer, and is an active employee of SYKES.

"No Call No Show" (NCNS) refers to an attendance infraction committed by a candidate who failed to attend the first day of training and did not advise the Company of his or her absence.

2. Referral

During the term of this Agreement, the Company may, from time to time, process the Leads submitted by External Referrers through the SYKES E-Recruitment Website. Before an External Referrer may become eligible to receive a referral incentive for providing leads, he or she will complete and submit a registration form for each lead (or several leads at a time) through the E-Recruitment Website and agree to the terms and conditions herein, which shall constitute an offer. External Referrer will receive an e-mail notification from the SYKES E-Recruitment Team of the acceptance of the offer.

Once the lead/applicant reaches the Interview stage of the employment application process, External Referrer will be notified and required to submit the following documents:

a. Tax Identification Number (TIN)

b. 2 valid Government IDs (any of the following)

• Driver's License
• SSS ID
• TIN ID
• Voter's ID
• Birth Certificate

c. BDO Account Number (if available)

3. Eligibility

The following additional terms and conditions shall apply for eligibility to receive the referral incentive:

3.1 Referred candidates/new hires should complete 30 days of active employment status in SYKES.

3.2 No incentive will be given to External Referrals for new hires who will be tagged as "No Call No Show" or if the new hire is otherwise terminated or resigns his/her employment with SYKES.

3.3 In the event that more than one External Referrer submits the same qualified lead, the dispute will be settled via the email time stamp of the submitted registration form: the External Referrer who submits first according to the time stamp, subject to other terms and conditions, will be the one qualified to receive the referral incentive.

3.4 All referrals categorized as "cannot be reached" (CBR) and those who failed the assessment may be considered as new leads thirty (30) days following the tagging as CBR or failure of the assessment, as may be applicable. If after the thirty (30) day period the lead is re-submitted by an External Referrer, subject to the other conditions of this program, such External Referrer may still be entitled to the referral incentive.

3.5 For a lead categorized as CBR, the External Referrer will be given feedback as to the status and will be given two options:

a. Get in touch with the lead and get updated contact details, to be forwarded to the E-Recruitment Team; or

b. Ask the lead to apply via E-Recruitment Tool and inform the E-Recruitment Team once completed.

The External Referrer will still be qualified to receive the incentive if such lead initially tagged as CBR is assessed by the Recruitment Team, qualifies for employment, signs the job offer and complies with the required 30-day active employment status.

4. Referral Incentive

The External Referrer shall be given a referral incentive for every candidate referred who successfully passes the Company's employment screening process, signs the job offer, and remains an active employee of SYKES for a period of thirty (30) days. The amounts may change from time to time as indicated in the Appendix-FAQ, which forms an integral part of this Agreement.

The total fee shall be subject to deduction by SYKES of the necessary amount of withholding and other pertinent taxes that may be required under existing revenue laws or regulations. All other taxes, such as VAT, that may be imposed on account of or in connection with this Agreement shall be for your account.

External Referrer shall not be entitled to receive any salary, wage, holiday pay, sickness or medical benefit or any other benefit or remuneration from SYKES.

5. Term and Termination

This Agreement shall be valid for a period of sixty (60) days, unless sooner terminated or otherwise extended upon mutual agreement of the parties in writing. This

This Agreement shall automatically terminate fifteen (15) days upon (a) receipt by the External Referrer of the referral incentive; (b) non-hiring of lead/candidate referred by the External Referrer; or (c) failure of the lead/candidate to complete the thirty (30) day requirement of active employment status in SYKES.

6. Representations by External Referrer

As External Referrer, you certify as to the following:

a. You are 18 years of age or over at the time of registration under this Program.

b. You are meet the essential requirements of an External Referrer as defined in this Agreement and possess none of the stated disqualifications.

c. You will submit the required documents (TIN No., two valid government IDs, and BDO bank account details if available) when required, and acknowledge that submission of these documents are a pre-requisite for receiving the referral incentive.

d. You will proceed to the designated SYKES office for execution of any related agreement, form or document when required and notified by the E-Recruitment Team.

7. Advertisements

You shall not issue, distribute or circulate any bill, paper, printed matter or furnish any commitment or information, or insert any advertisement in any publication in your name or otherwise relating to SYKES.

8. Confidentiality

You shall not, during and within three (3) years after the expiration of this agreement disclose to any person, firm entity or establishment any information which you may have acquired concerning the business, products, processes, techniques, systems, programs, methods and/or any other matters relative to SYKES which you may have acquired in the course of or as an incident to your engagement under this Agreement. The said information shall be held in complete confidence at all times by you and shall not be disclosed without the prior written consent of SYKES. In the event that a disclosure of the said information shall be required by law, prompt notice of the said fact shall be given to SYKES so that the latter may seek an appropriate remedy to prevent such disclosure or waive compliance with the provisions of this paragraph, and you shall fully cooperate with SYKES if we elect to challenge the validity of such requirement. You also recognize the right of SYKES to demand the turnover or destruction of all documents, notes, analysis, memoranda, records, computer programs or files containing information, and all copies thereof, related to or concerning the business, products, processes, techniques, systems, programs, methods and/or any other matter relative to SYKES. SYKES may also require you to expunge all of the said information from any computer, word processor or any other device containing such information.

9. Data Privacy Provisions

By clicking "I agree" below and participating in SYKES' Lead Generation Program, I acknowledge that my personal data will be accessible to SYKES' Global Recruitment Team. I also acknowledge that SYKES will process my personal data for any and all legitimate purposes in connection with my participation in this Program, as well as any employment opportunity at SYKES which may suit my profile and qualifications, including events at SYKES where I may be invited, and that my information may be transferred to other countries where SYKES or its vendors does business.

I also confirm that by referring leads to SYKES pursuant to this Agreement, I am not violating any Data Privacy Laws or provisions and that I have obtained the necessary consent of the submitted leads/referrals.

For purposes of SYKES E-Recruitment Program, "Personal Data" includes, but is not limited to, my contact details and resume, educational and business history details, which I may have provided to SYKES or which SYKES may have obtained from available recruitment sites; "Processing" includes any operation or any set of operations performed upon personal information including, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of data.

I likewise understand that SYKES ensures the confidentiality of the personal data gathered and processed and will provide security measures for the protection of my personal data.

I acknowledge that I am entitled to know whether SYKES holds personal data about me, to have access to that personal data and require it to be corrected in case it is inaccurate, in accordance with local data privacy laws.

I hereby confirm and consent to SYKES' (i) collecting and processing my personal data in connection with assessment and employment opportunities; ii) transferring my personal data to SYKES affiliates, vendors and third parties; and (iii) being contacted via e-mail, phone or SMS in relation to this Agreement, including job opportunities at SYKES.

I further declare that all the foregoing information are true and correct to the best of my knowledge. I understand that any false information provided herein will mean automatic disqualification from the Lead Generation Program.

By clicking “I agree” below and participating in SYKES’ Employee Referral Program, I acknowledge that my personal data will be accessible to SYKES’ Global Recruitment Team. I also acknowledge that SYKES will process my personal data for any and all legitimate purposes in connection with my participation in this Program, as well as any employment opportunity at SYKES which may suit my profile and qualifications, including events at SYKES where I may be invited. I acknowledge that my personal information may be transferred to other countries where SYKES, or its vendors, does business.

I also confirm that by referring leads to SYKES pursuant to this Agreement, I have obtained the necessary consent of the submitted Leads/referrals prior to sharing their personal data, and that I am not in violation of any Data Privacy Laws or provisions.

For purposes of SYKES External Referral Program, “Personal Data” includes, but is not limited to, my contact details and resume, educational and business history details, which I may have provided to SYKES or which SYKES may have obtained from available recruitment sites; “Processing” includes any operation or any set of operations performed upon personal information including, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of data.

I likewise understand that SYKES ensures the confidentiality of the personal data gathered and processed and will provide security measures for the protection of my personal data.

I acknowledge that I am entitled to know whether SYKES holds personal data about me, to have access to that personal data and require it to be corrected in case it is inaccurate, in accordance with local data privacy laws.

I hereby confirm and consent to SYKES’ (i) collecting and processing my personal data in connection with assessment and employment opportunities; (ii) transferring my personal data to SYKES affiliates, vendors and third parties; and (iii) being contacted via e-mail, phone or SMS in relation to this Agreement, including other job opportunities at SYKES.

I further declare that all the foregoing information are true and correct to the best of my knowledge. I understand that any false information provided herein will mean automatic disqualification from the Employee Referral Program.